The queue at 8:15 is the problem. Regulars order ahead, the docket prints next to the machine, and the coffee is on the counter when they walk in.
A cafe does not have a demand problem between 7:30 and 9:30. It has a throughput problem.
Regulars order on the tram and collect on the way past. No queue, no waiting, no walkaway.
Cap how many coffees you will take per fifteen minutes so the machine never falls behind.
The docket prints where the coffee is made, not on a tablet somebody has to check.
Oat, soy, almond and lactose free, each priced and printed exactly as ordered.
A regular reorders their usual in two taps, which is what gets them ordering again tomorrow.
Sit down customers order without waiting to catch anyone’s eye.
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