These terms apply to venues using OrderWithMe. They are written plainly, but they are still a contract.
The text below is a plain English outline of the terms a platform like this normally needs. It has not been drafted or reviewed by a lawyer. Have an Australian solicitor prepare the real version before you take a single live payment.
OrderWithMe provides software that lets your venue take orders online and receive them by printed docket or in our app. We provide the software. You provide the food, the venue and the service.
You are responsible for keeping your login secure and for anything done through your account, including by staff you invite. Tell us promptly if you think your account has been accessed by someone else.
We charge 1.9% of the value of each order placed through your page. Payment processing fees are charged separately by Stripe under your own Stripe agreement. We may change our fees with reasonable notice, and you can stop using the service if you do not accept the change.
Customer payments are processed by Stripe and settle to your nominated bank account. Refunds to customers are your responsibility and are handled through your Stripe account. Disputes and chargebacks are between you, the customer and Stripe.
Your menu, prices, images, branding and customer data remain yours. You grant us the licence needed to display them on your ordering page and operate the service. You are responsible for the accuracy of your menu, including allergen and dietary information.
You are responsible for food safety, allergen disclosure, liquor licensing where alcohol is sold, GST and tax compliance, and Australian Consumer Law obligations to your customers. Nothing in the service removes those obligations from you.
We aim for high availability but do not guarantee uninterrupted service. We may perform maintenance, and things occasionally break. We are not liable for orders lost during an outage beyond refunding fees for the affected period.
There is no minimum term. You may stop using the service at any time and export your data. We may suspend an account for non payment, fraud, or use that breaks the law.
To the extent permitted by Australian law, our liability is limited to the fees you paid us in the three months before the claim. Nothing here excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
These terms are governed by the law of the state in which OrderWithMe is registered, and the courts of that state have jurisdiction.
Last updated: placeholder. Insert the real date on publication.
Email hello@orderwithme.com.au and a person will answer.
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